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AMA handbook for customer satisfaction / Alan Dutka.

By: Contributor(s): Material type: TextTextPublication details: Chicago, Ill. : American Marketing Association ; Lincolnwood, Ill., U.S.A. : NTC Business Books, 1994.Description: viii, 231 p. : ill. ; 24 cmISBN:
  • 9780844234540
Subject(s): LOC classification:
  • HF5415.3 .D88 1994
List(s) this item appears in: E-Commerce and Marketing
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Item type Current library Call number Copy number Status Date due Barcode
book MAIN HF5415.3 .D88 1994 (Browse shelf(Opens below)) 1 Available 14082321

Includes bibliographical references (p. 219-222) and index.

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